General Information
Note: This Shipping Policy applies only to physical products.
Digital products such as ebooks are delivered electronically and are not subject to shipping, delivery times, carriers, or international import fees.
- All orders for physical products are subject to product availability.
- If an item is not in stock, we’ll notify you and issue a refund using your original payment method.
- Shipping and delivery dates are estimated based on product availability and carrier options.
- Estimates may appear on your order confirmation.
- Thank you for shopping with us!. We truly appreciate your business!
Delivery Time
- Orders for physical products ship within 48 hours of purchase.
- Estimated delivery times are provided at checkout and serve as a guide only.
- Business days: Monday–Friday, 9:00 AM – 4:00 PM EST (excluding holidays).
- Delivery times may vary due to:
- Location
- Carrier practices
- Shipping method
- Items ordered
- Products may arrive in separate shipments.
Shipping & Tax Costs
- Free Shipping on all U.S. orders.
- Sales tax is calculated at checkout based on the shipping address.
- Please double-check recipient name and address for accuracy.
- Incorrect or incomplete information may result in reshipment fees.
- Order and shipment confirmations are sent to the email used at checkout.
Carriers
We ship physical products via:
- USPS
- FedEx
- UPS
Order Tracking
- Tracking details are provided when available.
- Some USPS shipments may not include tracking numbers.
- Once an order is with the carrier, it is the purchaser’s responsibility to monitor delivery.
Damaged Items
- Contact us at hello@ecoyourway.com within 2 business days if your product arrives damaged.
International Shipping
- Additional brokerage fees, surcharges, or taxes may apply.
- Your government may charge import duties for goods received from the USA.
- Please review your country’s import laws before ordering.
- We cannot refund shipments that are lost, abandoned, or refused due to unpaid duties/taxes.
- Orders may be delayed due to verification processes and can arrive in separate shipments.
Questions
- Email us at hello@ecoyourway.com for any order or shipping inquiries.
- Note: We do not create return labels for mistaken or exchange orders. Reshipment costs are the responsibility of the purchaser.
ECO YOUR WAY – Quick FAQs
1. Do you offer free shipping?
Yes! Free standard shipping is available on all U.S. orders for physical products only.
Ebooks are delivered instantly via download link or email confirmation — no shipping required.
2. Estimated shipping timelines?
- Orders processed in 1–3 business days (excluding weekends & U.S. holidays).
- Typical delivery: 3–5 business days after shipment.
- Some orders may take 8–15 business days.
- Delivery times are estimates and may vary due to order volume or weather delays.
3. Shipping methods?
- Economy shipping via UPS or USPS Standard Shipping.
- UPS Mail delivers to local post offices for final delivery.
- Both methods deliver within 3–15 business days after shipment.
4. International import laws & fees?
- Non-U.S. orders may incur brokerage fees, surcharges, or taxes.
- Import duties vary by country — please check before ordering.
- Refunds cannot be issued for shipments lost, abandoned, or refused due to unpaid duties/taxes.
- Orders may be delayed due to verification or processing.
5. Orders & returns?
- Order and shipment confirmations are sent to your checkout email.
- For tracking help, contact hello@ecoyourway.com.