Last Updated: September 2026
At Eco Your Way, we want you to understand what you are purchasing and what to expect if something goes wrong.
If you experience a problem with your order, payment, access, or scheduling, please contact us. We will work to resolve genuine issues as quickly as possible.
ECO Wellness Companion
ECO Wellness Companion Full Access is offered as a monthly subscription.
Because Companion provides digital access, payments for a subscription period that has already begun are generally non-refundable.
You may cancel your Companion subscription to prevent future renewals. Cancellation does not remove access you have already paid for during the current paid period.
If you experience a billing or access problem, including being charged incorrectly or being unable to access Full Access after payment, please contact us so we can investigate and correct the issue where appropriate.
Individual Support
Individual Support includes one private Individual Support consultation plus 90 days of Companion Full Access.
If you need to reschedule your consultation, please contact us at least 24 hours before your scheduled appointment.
Cancellations made with less than 24 hours' notice and missed appointments are not eligible for a refund for the consultation.
If Eco Your Way needs to cancel your consultation, we will work with you to reschedule it. If we cannot provide the consultation, an appropriate refund will be offered.
If you experience a problem accessing the Companion Full Access included with your purchase, please contact us so we can help restore the access included with your purchase.
My Way Forward
My Way Forward is a 12-week digital ECO Wellness experience that includes program materials, guidance, a private workbook, community access, and 84 days of Companion Full Access.
Because access to the digital program and its materials is provided after purchase, My Way Forward sales are final once program access has been provided.
If you cannot access My Way Forward after purchasing, receive incorrect access information, or experience a technical problem that prevents you from using the program, please contact us so we can work to resolve the issue.
Other Digital Resources
Eco Your Way may offer other digital educational resources, workbooks, guides, or downloads.
Because digital products cannot be physically returned, sales of digital products are final once access or download has been provided, except where otherwise required by applicable law.
If a file is incomplete or corrupted, you receive the wrong digital product, or you cannot access your purchase, please contact us so we can correct the issue.
Duplicate Charges and Payment Errors
If you believe you were charged more than once for the same purchase, charged an incorrect amount, or experienced another payment error, please contact us as soon as possible.
We will review the transaction and correct confirmed billing errors where appropriate.
Physical Products
Eco Your Way does not currently offer physical products as part of its primary ECO Wellness services.
If physical products are offered in the future, the applicable return and refund terms will be provided with those products.
Need Help?
For questions about a purchase, payment, access, cancellation, or consultation, contact:
Email: hello@ecoyourway.com
Phone: 307-381-1690
Business Hours: Monday-Friday, 9:00 AM-4:00 PM ET
Please use email or phone for order and billing issues. Messages sent through social media are not considered official customer support requests.