Returns & Refund Policy
Last Updated: August 2026
At Eco Your Way, we want you to have a positive experience with every ECO Wellness Collection, resource and service you purchase.
If you experience a problem with your order or have difficulty accessing your materials, please contact us. We're happy to help resolve genuine issues as quickly as possible.
Digital Products
Most Eco Your Way products are digital and are available immediately after purchase.
Digital products include:
- ECO Wellness Collections
- Workbooks
- Guides
- Additional Resources
- Trackers
- Downloads
- Other digital educational materials
Because these products are delivered instantly and cannot be returned, all digital product sales are final.
We do not offer refunds, returns or exchanges once a digital product has been purchased and access has been provided.
If you experience any of the following, please contact us and we'll work to resolve the issue:
- You cannot access your purchase.
- You received the wrong product.
- Your download is incomplete or corrupted.
- There was a technical problem with your order.
Consultations and Services
If you purchase a consultation or scheduled service:
- Appointments may be rescheduled up to 24 hours before your scheduled session.
- Cancellations made with less than 24 hours' notice, or missed appointments, are not eligible for a refund.
- If Eco Your Way needs to cancel a session, you'll be offered either a new appointment or a full refund for that session.
Physical Products
If Eco Your Way offers physical products in the future, the following policy will apply.
- Returns must be requested within 30 days of purchase.
- Products must be unopened, unused and in their original condition.
- Return authorization must be obtained from Eco Your Way before returning any item.
- Return shipping costs are the responsibility of the customer.
- A restocking fee may apply.
- Unauthorized returns may be refused.
Order Issues
If you believe there is a problem with your order, please contact us within 48 hours of delivery.
This includes:
- Incorrect products
- Missing items
- Damaged files
- Download problems
- Physical shipment issues
Please email:
Messages sent through social media are not considered official customer support requests.
Need Help?
If you have questions before purchasing an ECO Wellness Collection or need assistance after your purchase, we're here to help.
Email: hello@ecoyourway.com
Phone: 307-381-1690
Business Hours:
Monday-Friday
9:00 AM-4:00 PM EST